Legal

Return policy

Last updated November 21, 2024

Returns

All returns must be postmarked within thirty (30) days of the order received date. Returned items must be in new, unused, original factory condition. They must include all original labels, product information and documentation, manuals, and the product box.

Returns are subject to our inspection and approval and may incur a restocking fee of up to 25% of the product cost. Permission for any return merchandise must be secured from our Customer Service department at (619) 287-7000.

Return guide

Every product carries a stock code

The stock code on the product page tells you whether it can come back, and on what terms.

1

Stock code

30 day return policy with restocking fee

2

Stock code

Returnable with manufacturer approval and with restocking fee

3

Stock code

Non-cancellable / non-returnable / non-refundable

Please note

  • Personalized and custom items are non-returnable.
  • Shipping and handling charges are non-refundable.
  • For all returns and cancellations that “shipped free”, a shipping charge equal to the cost of the round trip of the shipment will be withheld from the refund.
  • Save all packaging and do not destroy boxes in case of a return.

Questions

If you have any questions concerning our return policy, call (619) 287-7000 or see our Terms & Conditions.

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